How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it's best to check and compare the most affordable and economical. Don't hesitate to contact us directly for more details on calculating shipping costs.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop confidently on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
What does the needful for car rental services suite of documents look like?
You must have the necessary documents with you – passport, visa, and driving license. Note that car insurance is also a must. All documents should be in the renter’s name.
Are there any limitations related to the type of driving licenses?
None at all. We are glad to welcome guests from any country, so we do not require an international driving permit. Nevertheless, if you have an international driving documentation format, we will also accept it.
Do you have any age restrictions?
You should be at least 21 years old to order rental services in Miami. However, it is possible to state that we have few or no age restrictions. We are ready to help with car rental services; experienced drivers who are responsible for their actions and adept at good autos.
What is a security deposit?
It is a specified amount of money paid before car rentals take place. It is the additional kind of vehicle damage coverage. If no incidents happen, the made security deposit is returned after the rented car pickup.
What additional services can be ordered together with car rentals?
Our clients can order cars in the remote-acting mode with the help of the vehicle delivery/pickup options, but it costs additional fees according to the location.
ABOUT LUXURY YACHTS
How do I book a yacht?
First, choose the location in which you want to charter. Once you find a yacht you like, you can create an account and request a reservation. Your reservation request will be sent to the Yacht Charter Specialist at ZEUS XI, managing that particular yacht. Once your reservation is confirmed, we will charge your credit card on file, and the broker will follow up with a Charter Agreement for you to sign.
Can I choose the food and drink served aboard?
For your charter, most yachts will be stocked with water, soft drinks, and ice. If you would like, you can always bring your own food and beverages for your charter or have your Yacht Charter Specialist arrange to have food and beverages delivered to your yacht before embarkation.
When is my payment collected? Is it refundable?
Once you confirm your reservation, ZEUS XI will process your payment and contact the Yacht Charter Specialist. Once you book your charter and your reservation is confirmed, the total price of your reservation is processed immediately. The Charter Agreement dictates the terms of refunds. Generally, once payment is collected, it is non-refundable. However, in certain circumstances, as dictated by the Charter Agreement, credits can be provided so you will be able to enjoy your yacht charter at a future date that is convenient for you.
What is a Charter Agreement?
A Charter Agreement is a legal document between the broker, customer, owner, and crew that outlines the key terms of your yacht charter. It will specify, among other things, your yacht’s technical specifications, cruise date, intended destinations, yacht pickup and dropoff details, and insurance and cancellation terms.
What is supplied aboard?
Our yachts are stocked with water, soft drinks, ice, and yachting necessities aboard, such as toilet paper, sunscreen, linens, and towels. Of course, you are always welcome to bring your own supplies if you’d prefer.
Are pets allowed aboard?
Typically pets are not allowed aboard for health and safety reasons, and sea travel can be highly uncomfortable for animals. However, if you need to be accompanied by your pet for any reason, we ask that you check with your Yacht Charter Specialist for the yacht’s pet policy.
Is smoking permitted aboard?
Smoking is not permitted inside most yachts and is strictly forbidden in cabins or staterooms. Usually, yachts will have a designated smoking area on the aft deck or flybridge, but please ask your captain and crew before lighting up.
Are there set hours in which the yacht can cruise?
You can generally sail at most times of the day if weather and visibility conditions allow it. It doesn’t conflict with the itinerary discussed with your Yacht Charter Specialist and the captain. Always work with your Yacht Charter Specialist as they are familiar with the local laws and will be able to advise on what is possible and what is not advisable.
What do I need to bring with me?
All the essentials will await you once you step foot on your yacht. If you have something specific you’d like to bring, feel free. However, we recommend packing light. Most people will want to pack bathing suits, sunglasses, boating shoes, or athletic shoes. If you’re planning to visit any islands outside your home country, please remember to bring your passport and visas (if required). If you are boating in American waters and not an American national, please remember to bring your passport with you. It is required by law, and if you encounter the US Coast Guard, they will ask you to show it immediately. If you are a US national, you’ll need a valid driver's license or any other government-issued ID. If anyone in your party is prone to seasickness, over-the-counter medications or prescriptions may be suitable. Soft-sided luggage is recommended as it usually fits in-cabin compartments and is gentle on woodwork and paint.