Shipping and Delivery
FREE SHIPPING
We are glad to bring our customers great value and service. We provide free shipping from our warehouses in Asia by EMS and in the USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you are from one of those countries, we will contact you.
LOST/MISSING PACKAGES
ZEUS XI is not liable if the incorrect address is placed during checkout. Please ensure that your billing and shipping address are correct before processing your order. If we have made an error, we will fully take responsibility for the original order made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. However, by purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIMES
Shipping time varies by location. These are our estimates:
Max delivery time - 30 business days.
*This doesn't include our 2-5 day processing time
*All shipping times exclude clearance/customs delays.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped, but sometimes, tracking is not available due to free shipping.
MY TRACKING SAYS, "NO INFORMATION AVAILABLE AT THE MOMENT"
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, don't hesitate to contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, don't hesitate to contact us, and we will do our best to help you.
We are glad to bring our customers great value and service. We provide free shipping from our warehouses in Asia by EMS and in the USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you are from one of those countries, we will contact you.
LOST/MISSING PACKAGES
ZEUS XI is not liable if the incorrect address is placed during checkout. Please ensure that your billing and shipping address are correct before processing your order. If we have made an error, we will fully take responsibility for the original order made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. However, by purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIMES
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 8-14 Business days |
| Canada, Europe | 8-15 Business days |
| Australia, New Zealand | 8-15 Business days |
| Central & South America | 10-20 Business days |
| Asia | 8-15 Business days |
| Africa | 15-30 Business days |
Max delivery time - 30 business days.
*This doesn't include our 2-5 day processing time
*All shipping times exclude clearance/customs delays.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped, but sometimes, tracking is not available due to free shipping.
MY TRACKING SAYS, "NO INFORMATION AVAILABLE AT THE MOMENT"
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than five business days ago and there is still no information on your tracking number, don't hesitate to contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, don't hesitate to contact us, and we will do our best to help you.